Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

We strive to provide quality apparel without any issues!  However, occasionally mistakes may be made.

To request a return, you must first send an email (see Returns and Exchanges section below) to support@choosebetween.us.  If your return is accepted, we’ll send you instructions on how and where to send your package. 

Damages and issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and unwashed. 

Returns and Exchanges
To initiate a return, please contact us at support@choosebetween.us with the subject line RETURN. In the body of the email, please state the reason for your return and your preferred resolution (refund, exchange, or store credit).

  • All items must be in new, unworn, unwashed, and original condition.
  • Items must be returned within 30 days of the delivery date.
  • Original shipping charges are non-refundable.
  • The customer is responsible for paying return shipping costs (unless an error occurred on our part).
  • Include the original invoice or packing slip with your order number in the package.

Items sent back to us without first requesting a return within 7-days after receiving your item(s) will not be accepted. 

For any concerns, please contact our support team at support@choosebetween.us.

Your satisfaction is our priority!

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund requested can be approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@choosebetween.us.

 

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